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Torrington Police Department dispatcher tells what it is like being on the job

It’s National Public Safety Telecommunicators Week
Published: Apr. 15, 2021 at 12:18 PM CDT
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SCOTTSBLUFF, Neb. (KNEP) - Dispatchers have an important role to play when they take in emergency 911 calls and to get the necessary help for those callers. This time of year they get recognition for all the hard work they do. It’s National Public Safety Telecommunicator’s Week.

Torrington Police Department dispatch said the job is high stress and long hours. Missing family gatherings and holidays are a common occurrence. The job requires lots of care and passion for what they do. Dispatchers cannot get too emotionally involved with emergency calls.

“It can be especially being in a small area smaller communities especially if you are from this area,” said Bailye Geller Communications Supervisor Torrington Police Department. “You deal with people that you potentially know maybe you’re related to. I am not from this area but it is possible to get emotionally attached to these call because you feel empathetic to the caller who’s going through what could be potentially the worst day of their life.”

All of us at NBC Nebraska want to thank all dispatchers for what you do.

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